By Use Cases
By Industry
Generative AI-powered self-service: The future of customer support
In a quest for instant support, 80% of customers opt for chatbots,1 but concerns about mechanical responses lead many enterprises to rely on human agents. It’s time for a shift—enable self-service and elevate revenue with tailored customer experiences using generative AI.
Discover the role of AI-driven self-serve support in
- Streamlining integration with multiple channels across chat, web, email, and voice, slashing operational costs by 60%.
- Understanding customers’ needs and emotions, and interacting in their preferred language, improving CSAT by 40%.
- Liberating human agents to focus on complex, high-value tasks, while slashing average query handling time by 30%.
- Building a great customer service team with four success pillars, ensuring a digital-first environment to enhance engagement by 60%.
Impact
Sony self-served
0
K+customer queries monthly using Voice AI agents.
Pelago automated
0
%of product inquiries with conversational AI agents.
Waste Connections resolved
0
K+customer queries without human intervention.
“With automation, we have enabled our employees to receive their W2 in minutes where it was taking 4 to 24 hours before. The success achieved since going live with Yellow.ai is catapulting the team to grow conversational AI use cases throughout the organization.”
“Yellow.ai has helped us accelerate our AI automation journey for some of the most important use cases. Our After-Hours voicebot deployment with Yellow.ai has been very successful. Offering reliable customer support, the voice AI agent answers customers succinctly. Automation of routine queries has helped us save millions of dollars over the past year with high customer satisfaction.”
$3.6M
in cost savings per year
“With deep back-end integration with the Sony CRM, the voice AI agent collects, records and analyzes user information to deliver personalized experiences. We are pleased to join hands with Yellow.ai for their support in taking Sony’s exceptional customer service support a notch higher. Within two months of going live, Isha has successfully handled over 21,000 customer and dealer calls with seamless integration.”
5%
MoM increase in demo requests
“By leveraging Yellow.ai’s Dynamic Automation Platform, and Generative AI technology we are able to provide 24/7 customer support with minimal human involvement, and greatly boost agent productivity for routine queries. Generative AI allows us to offer personalized travel recommendations on our digital channels with human-like interactions while analyzing user preferences and historical data to suggest destinations, accommodations, and activities tailored to individual travelers’ tastes, enhancing the overall travel experience.”
50%
deflection rate
100+ Plug & play integrations
Connect Yellow.ai’s Generative AI-driven platform to your preferred apps effortlessly in a single click.
Zendesk
Provide support on all Zendesk Sunshine Conversations channels
Freshdesk
Optimize support operations with Freshdesk integration
Servicenow
Integrate in a few simple clicks for ITSM automation
Freshchat
Connect AI bots to agents intelligently with Freshchat integration
Jira
Create, search and view tickets on Jira with seamless integration
Salesforce
Acquire, engage and retain customers with Salesforce integration
Hubspot
Hubspot integration to accelerate revenue and business growth
Zoho
Connect AI bots to agents intelligently with Zoho integration
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