Director of Payments & Customer Operations, Zalora
Head of Customer Experience, JD.ID
Chief Growth Officer, yellow.ai
How the retail industry in Indonesia has changed from the conventional structure and is evolving to incorporate digital technologies in a better and more efficient manner.
A deep dive into how conversational AI powered intelligent virtual assistants are scaling retail business momentum by enabling seamless and interactive omnichannel commerce.
How enabling intelligent virtual assistants brought about a radical change in customer experience for brands like Domino’s, Warung Pintar, and Zenyum.
Kannan dabbled in the e-commerce industry since 2007, as an entrepreneur where he successfully transformed SMEs in adapting to the new business model. He is responsible in shaping and driving customer experience innovation throughouthis organization. He focused on building high level of agility in order to adapt to ever evolving customer expectations.
Maneesha Bhusal, An Executive with 20+ years in CS & CX has varied industries including ecommerce, banking, real estate, telecom She is a proud alumni of Insead Business school (MBA 2011). Having worked in 27+ Countries across APAC, EMEA and US, she holds firmly to the notion that there is a solution to every customer problem, regardless of circumstances, capabilities or budget.
Neil has 16+ years of experience, with experience in SaaS and direct-to-consumer sales and marketing processes. He has strong business leadership in managing sales, marketing and account management functions in IT services or IT products environment. Neil has quite the experience in handling inside-sales teams and business development teams and in driving lead generation through various channels.