Automate &
Personalize Customer
Support

Don't keep your customers waiting for a resolution. With an AI-chatbot, resolve queries, on-demand, round the clock, in any language, across text and voice. Self-serve 70% queries and seamlessly loop in live agents when needed. The best of both worlds, literally.

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Counter Back

20%

Increase in CSAT

80%

Self-serve FAQs

70%

Reduction in Operational Cost

Turn your customer frown
upside down Emoji

Our conversational AI platform tracks customer trends and analyses sentiments to truly understand your customer’s needs. And offers fast and accurate resolution using intent and sentiment recognition to improve user experience

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AI can’t replace humans. We get that. Our chatbots bring the best of human and AI intelligence to self-serve most queries, and bring live agents in the loop when needed. And not just a live agent handover, an active learning loop across bots and humans. What does that leave you with? Happier customers and even happier employees.

Route Queries from Bot to Live Agent

Support your customers around the globe, across 35+ text & voice channels, in 100+ languages, 24x7. More? yellow.ai has tons of integrations to make your conversations comprehensive and productive, from day zero.

Customer Support Automation Services
Customer Support Automation Animated 2
Route Queries from Bot to Live Agent
Customer Support Automation Services

Turn your customer support from a
cost center to a profit center

Customer Services Bot
Product insights and Upsell
Personalise Conversation CSAT

Our self-learning chatbots automate ~80% queries, leaving your live agents to only address critical requests. Cherry on top? With a self-learning loop, our bots proactively learn from the live agents.

Customer Services Bot

Customer support doesn't have to be a cost center anymore. With deep insights and analytics on customer intent and sentiment, support bots can help upsell to increase revenue.

Product insights and Upsell

Automatically understand your Customer Data Profile and personalise conversations, solutions and actions based on sentiment, intent and persona.

Make magic with every conversation and make way to higher CSAT.

Personalise Conversation CSAT

It isn’t magic, it’s AI with our proprietary
Natural Language Processing ‘brain’

Our Natural Language Understanding (NLU) and Natural Language Processing (NLP) ‘brain’ engine compounds the self-learning of the voice and text chatbots through multi-factorial intent recognition, effective customer engagement and on-point resolution – all of it in real-time and with a 98% accuracy rate.

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Why do 700+ brands trust yellow.ai

Total CX automation platform recognized by Gartner & G2

Build an intelligent NLP powered chatbot in under 10 clicks

Excellent time to value - 60% automation in 30 days of go live

100+ languages available across 35+ text & voice channels.

100+ out of the box integrations

We win, when our customers win!

More ways to use yellow.ai to
transform your business

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Build your first NLP powered
intelligent chatbot in under 10 clicks