Yellow Messenger rebrands to yellow.ai; launches voice bots

Yellow Messenger rebrands to yellow.ai; launches voice bots

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Privacy Policy

This Privacy Policy (“Policy”) applies to all the services offered by Bitonic Technology Labs Inc. and its affiliates (“yellow.ai”). This Privacy Policy also applies to information we collect when you apply for a job at yellow.ai. This Privacy Policy covers the information about our usage of any data provided by you to yellow.ai on our website or any other yellow.ai platform. We are committed to protecting your privacy. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this Policy. yellow.ai reserves the right to update this Policy frequently, hence you should check this page from time to time.

What Information We Collect

We may collect the following information:

  • Name and company information;
  • Contact information including email address;
  • Demographic information such as country, preferences and interests;
  • Facebook or Twitter account identifiers and information, including data and communication history of Facebook pages that you administer;
  • Other information relevant to use of yellow.ai and/or its services or customer surveys and/or offers
  • Name, CV, professional experience, academic qualifications, and such other information that may be required to conduct the background check of an applicant applying for a job at yellow.ai.

What We Do Not Collect

We do not knowingly collect or solicit personal information from anyone under the age of 18. If you are under 18, please do not attempt to register for the Services or send any personal information about yourself to us. If we learn that we have collected personal information from a child under the age of 18 years, we will delete that information as quickly as possible. If you believe that a child under 18 may have provided us personal information, please contact us.

Why We Collect It

In order to provide you with the best service, we need to collect the information mentioned above. To elaborate, the following should be noted about why we collect your information -

  • To provide yellow.ai’s software services, including monitoring and responding to content on your Facebook pages and Twitter accounts.
  • For internal record keeping.
  • To improve our products and services.
  • For analytics purposes.
  • We may periodically send promotional emails about new products, special offers or such other information which we think might be of interest to you using the email address which you provide to us while signing up.
  • If you’ve opted-in to hear from us, we may seldom contact you by email or phone for sales and research purposes. You can unsubscribe from hearing from us anytime.

Security

We are committed to ensuring that your information is secure with us. In order to prevent unauthorised access or disclosure, we have certain procedures to safeguard and secure the information we collect online. We limit disclosure of your personal information to third parties as far as possible. We might share such information only for the following reasons –

  • Trusted Third Parties: We may employ/partner with other companies and people to perform tasks for us. In order to carry out such tasks, they will need to work on data provided by you for the sake of aiding our services, including analytics, hosting and assistance with technical and administrative aspects of the service (including credit/debit card processing), and for general improvement.
  • Law Enforcement: In order to adhere to national security and law enforcement requirements, we may share information wherever required to: (i) investigate, protect or act against any suspected or actual illegal activities; (ii) enforce our agreements with you; (iii) protect the security and integrity of our Services; (iv) protect the rights of our employees, personnel, or others. We may have to cooperate with the government and/or law enforcement agencies, if and when required so that they can investigate potential threats to the physical safety of anyone or as needed by law.
  • Merger / Acquisition: If yellow.ai is acquired by a third party, then there could be a transfer of your personal information. Such third party shall have the right to continue to use your data, unless you agree otherwise.
  • Payments Processors: If and when we provide paid products and/or services on our Website, in such cases, we use third-party services for payment processing. We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. While availing any such payment method(s) available, the website will not assume liability, whatsoever, arising out of the transactions or usage of data provided to such gateway partner.

Cookies & Data Collection

A cookie helps us keep track of your visits & activities on a site. It asks permission to be stored on your computer. Once you agree, the stored file or the cookie helps analyse web traffic or lets you know when you visit a particular site. Our website can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences that are stored on the computer after you agree. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to customise it to customer needs. Thus, we can provide you with a suitable experience as we monitor your journey through the site. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. A cookie does not collect information from your personal computer and is limited to the details you give us when asked. We are not responsible for the information collected by other websites that you may choose to navigate to when you click on certain external links provided on our website for the sake of referencing, attributing, etc. The scenarios where we ask for personal information are –

  • We have forms on multiple pages of our website that present you with the option of either adding your details or declining to do so.
  • If you’ve agreed to share your data previously but would like to discontinue to do so, you can tell us anytime.

Third-Party Disclosures

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Retention

We retain personal data associated with your account for the lifetime of your account. If you would like to delete your personal information, you can delete your account at any time. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Our commitment to Privacy Acts And Regulations

We are committed to the highest levels of compliance towards the applicable Privacy Acts and Regulations of the countries and regions where we conduct our business and offer our Solutions & Services to. We as an organization are committed to the adoption of further standards, frameworks and good practices in order to continually improve our Data protection framework and compliance.

Contact Us

If you have a question about this Privacy Policy, or you would like to contact us about change or modification of your preferences, please contact us through [email protected]