Intelligent Automation for Exceptional
Telecom Services

Modern, sophisticated, and constantly learning Conversational AI systems to transform your customer service experience, while boosting operational efficiency 10X.

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60%

Reduced business response time

30%

Cost expended in customer servicing

30%

Increase in upsell revenue

40%

Increase in operational efficiency

Transform your telecom customer support
strategy

Boost customer satisfaction by introducing yellow.ai’s on-demand, self-service telecom chat and voice bots at the frontline of your support. Reduce wait times with a personalized experiences that automate query resolution in the customer’s language and time of choice. Gain a competitive egde, reach peak productivity and customer satisfaction with Conversational AI.

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Pre-built domain specific expertise

Popular Integrations

Vonage
Vonage
Tata
TATA Tele
Genesys
Genesys
Zendesk
Zendesk
Salesforce
Salesforce

Deploy across 35+ text & voice channels

Automate
complete customer experience

Engagement

Enagagement

Send personalised notification and reminders to customers so that they never miss a deadline

Growth

Recommend the plans based on customers' location, usage & requirement to boost sales

Sell- through- service

Predict customer’s needs and upsell, cross-sell through conversations, e.g. setup automatic recharge by observing usage patterns, suggest upgrade plans, etc

Feedback

Customer feedback

Improve your NPS by collecting timely feedback

Troubleshooting

Troubleshooting steps

Enable customers troubleshoot Internet, WiFi, or Email problems by walking them through detailed diagnostic steps

Customer support automation

Customer Support

Offer 24/7 customer support in over 100 languages across 35+ text and voice channels

Insights

Insights and Anlaytics

See your business critical data come to life through visually represented graphs and charts

Dial in to the
technology of the future

Latest insights

Ready to see our Telecom VAs in action?